Peter Cheng, Co-Founder & Leading OD Doctor & Dr. Lily Cheng, Founder & Leading OD Doctor
For 21 years, PACE has been pushing the frontiers of organization development (OD) in Asia-Pacific and beyond by working with large organizations and their leadership teams. Led by Dr. Lily Cheng and Dr. Peter Cheng, PACE is a multi-cultural team consisting of professional and dynamic individuals that pool their diverse experiences and profound expertise to serve their clients best. “We’re cheerleaders, coaches, authors, mentors, doctors, facilitators, researchers, sidekicks, and more — but most of all, we are friends,” says Dr. Lily Cheng, Founder and Leading OD Doctor of PACE.
Developing, designing, and delivering research-based, OD solutions, PACE helps MNCs across the globe to thrive on complex organizational challenges with its customized OD solutions that yield measurable results. PACE offerings include Real Leaders™, Real Culture™, Real Change™, Real Performance™, and Real Service™ – programs that equip people, leaders, and organizations to achieve unprecedented possibilities. Underpinning their work is the philosophy that Being Real Matters in the light of this scandal-tainted business world.
According to John Kotter, “more than 70% of the change either fails to be launched, to be completed or finishes over budget, late and with initial aspirations unmet.” Real Change™, a PACE proprietary program, developed from Dr. Lily Cheng’s rigorous research helps organizations attain a higher success rate in their change initiatives.
Real Change™ is based on the Real Change™ framework that comprises three types of Enablers: Content, Context, and Process Enablers. Content refers to the ‘what’ of change: Perceived Gap, Desired State, and Consistency of Change Message. Context refers to the ‘why’ of change: Addressing Emotional Responses, Building Trust and Credibility, and Transformational Change Agent. Process of change refers to the ‘how’ of change: Communicating Change With Your Team, Involving and Engaging Your Team, and Monitoring Change Initiatives. Organizations that are successful in managing change anchor their initiatives on these nine enablers.
At PACE OD Consulting, our mission is to facilitate authentic stakeholder engagement through OD solutions that transform leaders, people, and organizations
The Real Change Framework was applied in two recent projects delivered by PACE; the BASF project, in which PACE was part of the Global Change Consulting team facilitating the people transition in alignment to the business transformation. In another project, PACE designed an entire change transition and change management roadmap to facilitate the integration between two entities under a major company. In both of these projects, when it came to the content enablers, the perceived gap and the desired state were already dealt with. Most important was spreading the change message consistently. The context of change was the most critical part of the two projects. PACE equipped leaders to address emotional responses of the people affected by the change, taught them to be a credible and trustworthy role-model to their people, and inspired them to be a transformational change agent. Coming to the process, communicating the change to each team was essential, leaders were equipped with tool-kits to involve and engage their people, and last but not least, the change initiatives were monitored. Through this multi-level approach, the senior leadership teams, as well as middle management leaders, were equipped with change capabilities to lead the entire organization to achieve desired outcomes.
Being a champion of change management and offering a holistic approach to organizational development, PACE enables businesses and helps them achieve unprecedented possibilities in this VUCA world. “At PACE OD Consulting, our mission is to facilitate authentic stakeholder engagement through OD solutions that transform leaders, people, and organizations,” adds Dr. Peter Cheng, Co-Founder and Leading OD Doctor of PACE.
One of PACE latest innovations is the mobile learning app, Realyse™, designed to empower organizations and their people to learn anytime and anywhere. Loaded with OD-centric, bite-sized learning content, this affordable learning app can complement classroom learning that adopts a blended approach to give a variety to today’s curious and experiential learners.
Other digital innovations of PACE are the modular diagnostic instruments that identify the organizational development needs of their clients. Currently, PACE is in the midst of creating an AI-based real-time software that performs quick-checks based on a set of questions, enabling leaders to act upon feedback in real time.